Search found 650 matches

by Andre' Surles
Wed Sep 16, 2015 10:03 am
Forum: Traqmate Support
Topic: Windows 10 glitch
Replies: 7
Views: 2806

Re: Windows 10 glitch

No ETA currently, we are working on it though.
by Andre' Surles
Thu Sep 10, 2015 10:07 am
Forum: Traqmate Support
Topic: Windows 10 - Not currently supported!
Replies: 0
Views: 864

Windows 10 - Not currently supported!

Windows 10 appears to have a myriad of small issues that don't affect every computer. Windows 10 is not currently supported as a result.
by Andre' Surles
Thu Sep 10, 2015 9:52 am
Forum: Traqmate Support
Topic: Windows 10 glitch
Replies: 7
Views: 2806

Re: Windows 10 glitch

Windows 10 appears to have a myriad of small issues that don't affect every computer. Windows 10 is not currently supported as a result.
by Andre' Surles
Mon Aug 10, 2015 10:39 am
Forum: Video Support
Topic: Managing large video files after the Track event
Replies: 1
Views: 969

Re: Managing large video files after the Track event

Great video Morgan! Thank you for posting that up.
by Andre' Surles
Mon Aug 03, 2015 11:48 am
Forum: Traqmate Support
Topic: How to invert Mobius II image
Replies: 2
Views: 1042

Re: How to invert Mobius II image

Mack, You can invert the Mobius image by using the msetup.exe program on your USB stick or in the link below. http://forum.traqmate.com/viewtopic.php?f=27&t=19894 Connect the camera using the short USB cable to the computer, turn it on and run the app. It will open and you should see the memory ...
by Andre' Surles
Thu Jul 23, 2015 1:22 pm
Forum: Video Support
Topic: Cannot add video file
Replies: 2
Views: 974

Re: Cannot add video file

Try to uninstall Traqstudio and reinstall it. It is a video codec error.
by Andre' Surles
Mon Jul 06, 2015 10:34 am
Forum: Traqmate Support
Topic: Traqmate speed wrong, but not GPS glitch
Replies: 1
Views: 874

Re: Traqmate speed wrong, but not GPS glitch

Posted on your other GPS thread.

TraqDash?

Antenna placement and age?

Can you send us the file to support@traqmate.com

Thanks
Andre'
by Andre' Surles
Mon Jul 06, 2015 10:31 am
Forum: Traqmate Support
Topic: Corrupted data file?
Replies: 1
Views: 608

Re: Corrupted data file?

Is this a TraqDash?

Where is the GPS antenna and how old is it?
by Andre' Surles
Wed May 27, 2015 4:06 pm
Forum: Traqmate Support
Topic: Cameras not working
Replies: 1
Views: 811

Re: Cameras not working

Vance,
Sorry for the delay on this, it didn't show up as a new post.

It sounds like you have bad cables.

Here are the replacement cables
https://store.traqmate.com/ProductDetai ... ode=593000

If the ones you have very little miles on the cable give us a call 877 289 0312
by Andre' Surles
Wed May 27, 2015 2:01 pm
Forum: Traqmate Support
Topic: GPS Glitches
Replies: 2
Views: 1144

Re: GPS Glitches

GPS Glitches are not software related, they are always hardware. The GPS antenna's signal is not always representative of the antenna's actual health. 2 to 3 year life span should be expected if the wire is not crimped or damaged in anyway. You can downgrade the software to see if that helps just by...
by Andre' Surles
Tue Apr 21, 2015 2:22 pm
Forum: Video Support
Topic: Replay Camera Interface, Firmware and Instructions
Replies: 2
Views: 4229

Re: Replay Camera Interface, Firmware and Instructions

The file size is going to always be 4gig, it is not camera specific it is memory card and system specific. Example http://havecamerawilltravel.com/photographer/gopro-hero4-videos-split This has a chart on the sizes http://havecamerawilltravel.com/photographer/memory-card-size-gopro-hero4 The best wa...
by Andre' Surles
Fri Apr 17, 2015 12:09 pm
Forum: Traqmate Support
Topic: RPM Triggers
Replies: 2
Views: 1168

Re: RPM Triggers

We don't know the answer to this question and have mentioned it the engineers and they don't know either. The system is designed for a traditional tach input, any signal that matches that can be recorded. You may be able to record the 'rpm' as an analog signal if it is 0-5v's and use that.
by Andre' Surles
Mon Apr 13, 2015 2:37 pm
Forum: Video Support
Topic: Mobius - Green Screen Fix!
Replies: 0
Views: 1029

Mobius - Green Screen Fix!

We now have a solution! The camera will need to be updated to change it's default recording type from MOV to AVI. Here is a video on how to update the camera and how to change the video type. https://youtu.be/P3US-z8cvj0 Instructions http://www.traqmate.com/Instructions/2015/Mobius%20Camera%20Conve...
by Andre' Surles
Mon Apr 13, 2015 2:37 pm
Forum: Video Support
Topic: green screen in video creation
Replies: 6
Views: 2081

Re: green screen in video creation

We now have a solution!

The camera will need to be updated to change it's default recording type from MOV to AVI.

Here is a video on how to update the camera and how to change the video type.

https://youtu.be/P3US-z8cvj0

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